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Resolving Khoros Bridge Connection Errors in Khoros Care

Overview

The errors related to Khoros Bridge connection can occur when Khoros Care fails to send conversations to Salesforce, or the messages sent show an 'iframe' loading error.

Resolution Steps:

  1. Verify the Khoros Bridge Connection:
    • Access your Salesforce org.
    • Navigate to the Khoros Bridge settings.
    • Check for any error messages or unclear status indicators.
  2. Review the Khoros Bridge / CRM Articles:
  3. Re-authenticate the Connector:
    • Follow the authentication process to re-establish the connection between Khoros Care and Salesforce.
    • Ensure all necessary permissions and settings are correctly configured.
  4. Verify Resolution:
    • Confirm that conversations are being sent without errors and the iframe loads correctly.

Frequently Asked Questions


What should I do if the error persists after reinstalling the connector?
Ensure that the connector is correctly authenticated and all permissions are set. If the issue continues, contact support for further investigation into potential server-side problems.
Can I prevent this issue from occurring in the future?
Regularly check the status of the Khoros Bridge connector in Salesforce and ensure it is up-to-date and properly authenticated to prevent similar issues.
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  1. Priyanka Bhotika

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