Overview To submit a GDPR request in Khoros Care, you must provide the user’s authorUUID (this is the same value as lswUuid returned from other Khoros Care APIs). [6] Many teams resolve an authorUUID ...
Overview When Khoros Care is integrated with Khoros Communities (Classic or Aurora), file attachments added to Community forum posts (for example, PDFs, docs, ZIPs) are not displayed in the Khoros Car...
Overview An auto-tag rule can appear to “randomly” stop matching when the rule is written as a strict RegEx whitelist and the post contains a visually-similar but different Unicode character. A common...
Overview The issue involved LinkedIn mentions not appearing in Khoros Care. The error was due to insufficient permissions and a stale token, preventing proper data ingestion. After reauthentication wi...
Overview The Avg Resp HT (Average Response Handle Time) metric calculation involves using the sum of Total Response Handle Time divided by the sum of Responses Handled. To Compare With an Export: Iden...
Overview The errors related to Khoros Bridge connection can occur when Khoros Care fails to send conversations to Salesforce, or the messages sent show an 'iframe' loading error. Resolution Steps: Ver...
Overview Private Messages are no longer appearing in Care after updating the Community Support account handle. This issue typically occurs when the integration between Community and Care does not reco...
Overview The issue involved TTFR metrics starting for posts in the pending queue, affecting agent performance metrics. This behavior is by design in the Khoros system, where TTFR begins counting as so...