Overview
The issue involved LinkedIn mentions not appearing in Khoros Care. The error was due to insufficient permissions and a stale token, preventing proper data ingestion. After reauthentication with Super Admin access, the system resumed ingestion of valid mentions.
Solution
Follow these steps to resolve the issue of LinkedIn mentions not appearing in Khoros Care:
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Verify User Permissions:
- Ensure the user reconnecting the LinkedIn page has Super Admin privileges.
- Check the permissions and roles assigned to the user in LinkedIn.
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Reauthenticate LinkedIn Account:
- Reauthenticate the LinkedIn account in Khoros Care with a user having Super Admin access.
- Ensure the integration is enabled and the token is valid.
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Monitor Ingestion:
- After reauthentication, monitor the system to ensure new valid mentions are being ingested.
- If any new mentions are still missing, verify with example URLs.
Note: Mentions that occurred while the integration was disabled/deauthenticated cannot be retroactively ingested.
Frequently Asked Questions
- 1. How do I ensure my LinkedIn account is properly configured for Khoros Care?
- Ensure the user reconnecting the LinkedIn page has Super Admin privileges and that the integration is enabled with a valid token.
- 2. What should I do if mentions are still not appearing after reauthentication?
- Share example URLs of missing mentions with support to verify ingestion. Ensure the integration is enabled and the user has the correct permissions.
- 3. Can mentions be ingested retroactively after reauthentication?
- No, mentions that occurred while the integration was disabled/deauthenticated cannot be retroactively ingested.
Priyanka Bhotika
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