Overview Use this article when you need to control which agent states a specific Khoros Care team can select, or when you need to understand why Default log in state cannot be configured differently f...
Overview Prerequisites Confirm the symptom Check the Source Integration authentication state Choose Reconnect or Delete and Recreate Reconnect the Source Integration Delete and recreate the Source Int...
Overview Prerequisites Confirm that the reply is missing a signature Enable signatures at the account level Enable signatures on the Facebook or Instagram Source Integration Configure the agent signat...
Overview If you see an access block that says “IP address not being allowed” when loading your Khoros Care URL, your Care instance likely has IP allow listing enabled and your current public/outbound ...
Overview To submit a GDPR request in Khoros Care, you must provide the user’s authorUUID (this is the same value as lswUuid returned from other Khoros Care APIs). [6] Many teams resolve an authorUUID ...
Overview An auto-tag rule can appear to “randomly” stop matching when the rule is written as a strict RegEx whitelist and the post contains a visually-similar but different Unicode character. A common...
Overview The issue involved LinkedIn mentions not appearing in Khoros Care. The error was due to insufficient permissions and a stale token, preventing proper data ingestion. After reauthentication wi...
Overview The Avg Resp HT (Average Response Handle Time) metric calculation involves using the sum of Total Response Handle Time divided by the sum of Responses Handled. To Compare With an Export: Iden...
Overview The errors related to Khoros Bridge connection can occur when Khoros Care fails to send conversations to Salesforce, or the messages sent show an 'iframe' loading error. Resolution Steps: Ver...
Overview Private Messages are no longer appearing in Care after updating the Community Support account handle. This issue typically occurs when the integration between Community and Care does not reco...